This is a rather common problem for Atlassian Cloud sites. If the site has missed payment, that tends to be the most common cause for the site being suspended. In which case, this is potentially something you can self-serve in order to resolve. If you are a billing or technical contact on the account for that Cloud site, you can.
The Atlassian cloud is a fully managed, Software as a Service (Saa. S) solution, meaning that you can get instant access to their products without having to worry about hosting, scaling, maintenance, security and so on and so forth.
Hosting: Atlassian’s cloud hosting infrastructure is designed to meet the product performance and reliability standards that our global customers need. At the time of this writing, Atlassian hosts cloud data in six different AWS regions : US (East and West), Europe (Ireland and Germany) and Asia Pacific (Sydney and Singapore).
Atlassian has extended its cloud hosting infrastructure to Europe to improve performance for our European customers and give them assurances that their data is managed in Europe.
Atlassian Access, which includes enterprise-grade security and centralized administration across all Atlassian products, is also a part of our Cloud Platform.
Our cloud hosting infrastructure for Jira Software, Jira Service Desk, and Confluence includes AWS regions across the United States, Germany, Ireland, Singapore, and Australia. Our platform optimizes where customer data is located based on origin of access, ensuring more reliable performance and reduced latency.
How do I manage subscriptions in Atlassian Cloud?
From your Atlassian Cloud site, select Settings > Billing. To add additional products, select Add More Atlassian Products. To remove an existing product, select the three dots next to Manage Users, followed by Delete . You’ll be prompted to confirm the deletion of the product and its data.
If Atlassian shows a problem with payment, they really should allow organizations to access the payment information regardless of deactivation. Support was great once we reached them, but it seems like such a silly chicken and egg situation. You must be a registered user to add a comment.
Why has my site been suspended?
If the site has missed payment, that tends to be the most common cause for the site being suspended. In which case, this is potentially something you can self-serve in order to resolve. If you are a billing or technical contact on the account for that Cloud site, you can and then you can update the payment details on that page for that site.
Due to late billing payment now Jira shows suspended account alert. The Main admin of org has forgotten his email. Can I pay on his behave? Anybody help, please :’ (.
Where does Atlassian host its data?
Today, Atlassian maintains data centers and hosts data in the US, Germany, Ireland, Singapore, and Australia. We provide all customers with secure, fast and reliable services by hosting their content in multiple regions around the world.
What is an Atlassian dedicated network?
Dedicated internal networks : Our systems connect your users to the Atlassian cloud via the private, dedicated internal network nearest to them-even if the content being requested lives in another region. This speeds up connections and keeps the user experience running smoothly.
Tools for teams, from startup to enterprise. Atlassian provides the tools to help every team unleash their full potential. Plan, track, and release world-class software with the #1 software development tool used by agile teams.
Available with Crowd, which offers single sign-on and user identity that’s easy to use for your server products. Atlassian provides cloud subscribers with a secure, authenticated site name. You’ll choose this when you sign up for your first cloud product – for example, when you first sign up for Jira Software Cloud or Confluence Cloud.