The customer can review the troubleshooting section of the Google Pay Help Center for device help, and contact their bank by calling the phone number on the back of their credit or debit card. If customers using Google Pay are unable to complete an Google Pay purchase but other NFC payment options are working, contact us to report the issue.
Step 1: Check your contactless payment set up
Set up a contactless payment method. NFC turned on. In the ” Search settings” bar, type “NFC.” Make sure NFC is turned on. If your phone doesn’t have NFC, it can’t make contactless payments. Google Pay set as your default payment app. Under “NFC,” tap Contactless payments Payment default. Make sure “Google Pay” is selected. A screen lock set up. Once you’ve checked and updated your contactless payment set up, try the payment again.
Unavailable payment methods or payment settings can result from ongoing checks of your account settings and activity, and it doesn’t necessarily mean that you’ve done anything wrong. It’s meant to allow time for a thorough review—a review that helps ensure your accounts are secure, and in compliance with Google Ads policies.
While researching we ran into the query “Why can’t I make purchases on Google Pay?”.
Single Google Pay transaction failed If other customers using Android devices are able to successfully make purchases, the issue is likely specific to that customer’s Android device or card.
One question we ran across in our research was “Why won’t Google Pay work on my phone?”.
Some foreign devices and even some batteries are not CTS compatible. Both malware and spyware can register as rooting when you try to install, and Google Pay won’t install and/or work for security reasons. You’ll want it off your phone anyway, but it’s also a way to fix Android/Google Pay that isn’t working .
While I was researching we ran into the query “How do I make sure Google Pay works correctly?”.
To make sure Google Pay works correctly, install the latest version of the Google Pay Android app. Important: To use Google Pay to make contactless payments, it must be installed on an Android device.
Back in August this year, the app was unavailable on Google Play Store for some time and numerous people had raised concern about the same. The app was fixed within a few hours and currently, Android users are not facing the same issue as the i. OS users regarding the Google Pay app.
Why can’t I use my payment method on Google Play?
Check that the payment methods listed are the ones you want to use. If you see a grayed out payment method while making a purchase on Google Play, that payment method isn’t valid for that particular purchase. Use a different payment method to complete your purchase. Check if the right SIM card is in slot 1 and remove any SIM card from slot 2.
What can I do if I have a problem with Google payments?
Fix issues with a payment made for Google products such as Play or You. Tube Dispute a payment Reopen your payments profile after you dispute a charge Google Payments complaints policy Report a problem or send feedback about the app.
There are no issues with your payment terminal If you believe that the issue is related to the customer’s Android device and not your payment terminal, refer the customer to the troubleshooting section of our Google Pay Help Center. Single Google Pay transaction failed.
How do I use Google Pay to make contactless payments?
Important: To use Google Pay to make contactless payments, it must be installed on an Android device. To get personalized info that can help you troubleshoot, sign in to your Google Account. At the top right, tap or click Sign in. Was this helpful? How can we improve it?