Zendesk pricing plans begin from just $19 per user, per month for the Support Teams and Sell Teams plans respectively. However, prices rise depending on the features you want – pick a Suite of add-ons and you’ll be looking at costs of $49 per user, per month for Zendesk.
There’s also good news here, though: Zendesk recently cheapened their prices. As you can see in the image above, it also makes note of this in their pricing plan (“over 35% off”).
I’d even go as far as saying Zendesk may be a great choice for huge enterprises with many customer service departments, but smaller companies will feel much better choosing a Zendesk competitor. So, why don’t we look into them more closely? Who are Zendesk competitors?
Zendesk is one of the most popular helpdesk software programs, and this review will help you understand why. Helpdesk solutions – also called ticketing systems – help you organize customer queries, whether they come in by email, phone, chat, or social media ; manage the work of multiple agents; track stats like Customer Satisfaction; and much more.
You should be thinking “Who are zendesk competitors?”
Some sources claimed There are 8 main Zendesk competitors on the market today:
Help. Crunch – affordable Zendesk competitor for support, sales & marketing
Help Scout – simple Zendesk competitor
Freshdesk – powerful Zendesk competitor
LiveAgent – Zendesk competitor for SMB
Groove – Zendesk competitor for small teams
Happy. Fox – adjustable Zendesk competitor
Kayako – full-suite Zendesk competitor
Intercom – messaging-oriented Zendesk competitor.
“The daily challenges related to using [Freshdesk’s] new UI made it very clear that we needed to prioritize exploring other platforms ….
How much does Zendesk support cost?
The Zendesk Suite is the simplest way to get up and running with everything your team needs to deliver seamless support across channels, at great value. If you are looking for a lighter solution, check out our Support-only plans, starting from $19 per agent/month (billed annually).
You may be asking “How much does Zendesk team suite cost?”
If you’d need all the same tools by Zendesk, you would have to go with the Team Suite, then for 5 agents, you have to give at least $295/month if billed monthly. Based on 1,332 reviews on G2, the tool has 4.5 out of 5 stars.
Zendesk Sunshine Pricing Zendesk Sunshine is available in the Suite, which means you can get it for anywhere from $49 per agent per month to $150 per agent per month. This is a great deal, considering the Sunshine platform on its own will cost you at lest $495 per month, although it depends on how many agents you have using it.
What is the difference between Zendesk and helpcrunch?
While Zendesk has a wide set of useful features for enterprises, it offers an outdated UI and rather expensive plans. , help Crunch, in turn, has all the essential functionality at an affordable cost. On top of that, you will definitely enjoy its smooth and easy-to-use dashboard.
One of their biggest USP’s is the ability to connect the Service Cloud data to their other Salesforce products: marketing and sales. This gives you a 360-degree view of the customer profile. The software also integrates with over 5000 apps and extensions, which is more than Zendesk.
What are the different Zendesk plans?
As you can see, there are four different plans: Essentials, Professional, Enterprise, and Unlimited. Just like with Zendesk, you get charged a price per user, per month. However, you have to sign up for a year in case you go for anything higher than Essentials.
A query we ran across in our research was “What is a Zendesk Suite plan?”.
Additionally, you can opt for a Suite plan, which bundles a number of Zendesk products together, including Support, Guide, Gather, Chat, Talk, Explore, and Sunshine.
It’s a system that helps brands collect and track interactions with customers from numerous channels. Zendesk’s ticket system helps support teams handle and continue conversations with customers on various channels without losing context. It makes it easy to track, prioritize, and solve customer support inquiries fast.
What is Zendesk business hours?
Business hours – Essential Define business hours in Zendesk to let your customers know your support availability. Customer satisfaction surveys Let customers provide feedback about their support experience by rating their solved tickets.