If a single user in your organization is having trouble receiving email, it could be due to a licensing issue, a profile problem, the wrong version of Outlook, or a mix of other issues. Fortunately, Support and Recovery Assistant finds and helps you fix most issues with Outlook or Office 365.
As a first step in troubleshooting email delivery problems for Office 365 for business, we recommend that you download and run Microsoft Support and Recovery Assistant on the affected machine.
If a user is receiving email in their Outlook on the web mailbox but not on the email app that’s installed on their machine, that could indicate that there’s an issue with the users machine or email app. Ask the user with the issue to sign in to Outlook on the web to verify that their Office 365 email account is working correctly.
Also, how to fix Microsoft Outlook not responding to add-ins?
If Outlook doesn’t crash or hang, continue by selecting File > Options > Add-Ins. At the bottom of the window, select COM Add-ins and then select Go. Select any active check boxes to clear them, and then select OK. If the issue doesn’t recur, start adding the add-ins back one at a time.
Why can’t I sign in to the Office 365 portal?
When users try to sign in to the Office 365 portal, they receive the following error message : We don’t recognize this user ID or password Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example. Com or someone@example., and onmicrosoft., and com.
How to fix Microsoft Office 365 subscription problems?
How to fix Microsoft Office 365 subscription problems. Here’s what you should do to resolve the issue: Right-click on the Start button. Select apps and features. Find the application from the list that you had the error in. (If you’re using Office 365 the app will be labeled as the package and not the individual app name).
How do I Fix an Office 365 error in Windows 10?
2 Select apps and features. 3 Find the application from the list that you had the error in. (If you’re using Office 365 the app will be labeled as the package and not the individual app name). 4 Click modify. 5 Select online repair. 6 Click repair.
1) Open Control Panel > Programs and Features 2) Click Microsoft Office in the list of installed applications 3) At the top, click “Change” > On the resulting dialog, click “Repair “.
Does Office 365 have a spam filter for emails?
When sending the user an email there is no bounce back message. I have looked through the users folder structure and don’t see where the email is being sent to a folder other then their inbox. The users office 365 settings all appear to match the other users in the organization that are working . They do not use a third party spam filter.
Why can’t only one user receive email?
Fortunately, Office 365 provides powerful automated tools that can help you find and fix a variety of problems. If only one user is reporting having trouble receiving email, there might be a problem with their email account or their email app. Have the affected user try the following solutions before you move on to admin-specific tasks.