If you cancel your monthly subscription, it is disabled immediately (at the date of cancellation). This means your users lose access to the Microsoft 365 assets immediately and only admins have access to the data for the next 90 days. The following table explains what you can expect when a paid Microsoft 365 for business subscription expires.
Should you claim a refund, your Office apps will immediately go into a reduced functionality mode. You will still be able to open documents and print them, but you will not be able to edit anything. If you don’t claim a refund, your apps will continue to work until the end of the subscription period.
Another question we ran across in our research was “What happens when my Microsoft 365 trial expires?”.
When your trial expires, it moves into the Expired stage, giving you another 30 days (for most trials, in most countries and regions) to purchase Microsoft 365. To learn how to convert your trial into a paid subscription, see Buy a subscription from your free trial.
What is Microsoft 365 and how do I return it?
Microsoft 365 is the new name for Office 365. Who you purchased from? Microsoft direct or a third party. Refund/returns go through the company/store you bought from. Only ask Microsoft for a refund if you bought directly from them. Is it a one-time purchase or a Microsoft 365 annual plan?
What happens if I don’t license my Office 365 product?
User access Your users won’t be able to use services like One. Drive for Business, or access customer data like email or documents on team sites. Office applications, like Word and Excel, will eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications.
Can I Cancel my Office 365 subscription and get a refund?
“You can also cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancellation and the date that your Office 365 subscription ends.” FALSE — this is definitely NOT true.
To cancel your Office 365 subscription. Under Microsoft 365 subscription, go to Expires on or Cancel link. An option to process a refund for the unused time will appear. Contact Microsoft if you get an error that you can’t cancel as it’s already been paid until.
Another popular query is “Do I get a refund if I cancel my subscription?”.
Our answer is generally, if you cancel your subscription within 30 days of purchase or within 30 days of your initial purchase of your regular subscription, you will get a refund. Otherwise, you will be charged for the entire subscription period. Usually, you will receive the refund within 3-5 working days after canceling your subscription.
What happens if you claim a refund on Microsoft Office?
Should you decide to claim a refund, all your Office apps will immediately go into a reduced functionality mode. You can still use the apps to read and print documents, but you will not be able to edit documents. You will also lose additional Office 365 benefits such as One. Drive storage space and Skype minutes.
Your entitlement to a refund depends on where you are in your billing cycle. According to Microsoft, you can request a refund if either of the two conditions is met: You bought an annual subscription to Office 365 within the last 30 days. You have a monthly subscription and cancel within 30 days of your last renewal.
How can I avoid lapses in my Office 365 subscription?
To help avoid lapses in your subscription, you can rely on Ashton Technology Solutions to manage your Office 365 subscription for you. To learn more about how we can help keep you in operation with Office 365, or help you work remotely with Microsoft Teams, reach out to us at 216-397-4080.