Another reason why “document upload error” occurs is when the document contains macros ., docu Sign does not support macros, meaning that if there are macros in your document, the software won’t be able to upload the document. The solution is to save the file as a new PDF before uploading.
Why does docusign not work?
, occasionally, docu Sign email notifications may be blocked by either your email server, firewall, email provider, or email client (such as MS Outlook). Below are some steps to help prevent this behavior. Check your email Junk or Spam folder. If the Docu. Sign email is located in these folders, mark the email as not-junk or not-spam.
Can I use the correct feature in DocuSign?
Currently, correct is only available to users with paid Docu, and sign plans. Free accounts cannot use the correct feature. In addition, some accounts have only a more basic correct feature, which supports correcting some of the recipient information only. Important: you can only correct in-process envelopes.
Why am I not receiving notifications from DocuSign?
If you have a Docu. Sign account, you could also try checking your Recipient notification settings for any notifications you may have previously turned off. Follow the steps in this guide to see which notifications you may need to double-check.
This error is triggered by embedded images or document formatting attributes that our system cannot display properly., docu Sign email notifications may be blocked by your recipient’s email server, firewall, email provider, or email client. Ask the recipient to check their junk mail. Confirm email with recipient and resend.
, occasionally, docu Sign Email notifications may be blocked by either your recipient’s email server, firewall, email provider, or email client (such as MS Outlook). Below are some steps to help prevent this behavior.
How can I make sure my DocuSign emails are safe to send?
Ensure your recipient checks their Docu. Sign emails are not simply landing in their Junk or Spam folder. Have your recipient add the following email addresses as Safe Senders (aka Trusted Senders) and in his or her email client. These are the Docu. Sign system sending email addresses:.
How to fix document upload error in DocuSign?
If you want to get more in depth with solving the issue, you can use PDF optimization or you can use the Docu. Sign print drive to upload your original document. Another reason why “document upload error” occurs is when the document contains macros.
Another common inquiry is “What happens if I upload a PDF file to DocuSign?”.
, docu Sign will display a warning upon uploading such a document and you may lose some form field recognition and/or field values altogether. Flatten the PDF: If you do not intend to convert the PDF fields to Docu. Sign fields, try Solution B from Issue 1 to flatten the file and data first.
What are the most common DocuSign issues?
Another common Docu. Sign issue is that form field data is missing. This happens when you upload PDF document with form fields and choosing Apply/Assign. In some cases, form data is missing in the end. The same happens when you choose Cancel/Flatten.
One of the most common issues the Docu. Sign customer service deals with is “upload error“. There are many reasons why this might happen, and we will list them all one by one, with solutions following.