Normally when Docu. Sign recipients are not receiving emails it’s because one (or more) of the following reasons: The email notification is not enabled for the action in question (usually signature request). Security or spam software is catching/filtering the email before it reaches the recipient.
Another frequently asked question is “Why am I not receiving DocuSign email notifications?”.
Here is what our research found., occasionally, docu Sign email notifications may be blocked by either your email server, firewall, email provider, or email client (such as MS Outlook). Below are some steps to help prevent this behavior. Check your email Junk or Spam folder.
Another inquiry we ran across in our research was “Why is the signer not receiving my email notifications?”.
Auto-forwarding of emails may also cause issues as Docu. Sign can only ensure the notification reached the email that is was sent directly to. If the signer is still not receiving the notification email, you can try to resend the document to them at an alternate email address on a different email provider (i. e. Gmail, Hotmail, Outlook, Yahoo, etc.).
How do I access my Documents with DocuSign?
Access your documents directly from www., and docusign. Com, click Access Documents then enter the unique security code. If there is NO security code DO NOT click on links or open attachments within the email. This is not a valid Docu. Sign email and it should be sent to our security team immediately at spam@docusign. Com, then delete the email.
Yet another inquiry we ran across in our research was “How do I contact the sender of a DocuSign document?”.
Some think that you can simply “reply to” the email notification to contact the sender of the document. Was this content helpful? Still need help?, docu Sign customers ask and answer questions for each other.
How can I tell if a DocuSign envelope is authentic?
First and foremost, if you don’t recognize the sender of a Docu. Sign envelope and you are uncertain of the authenticity of an email, look for the unique security code at the bottom of the notification email., all docu Sign envelopes include a unique security code. See the example below: If there is a security code.