Another reason why “document upload error” occurs is when the document contains macros ., docu Sign does not support macros, meaning that if there are macros in your document, the software won’t be able to upload the document.
Another common query is “Why can’t I upload documents via the DocuSign API?”.
If you are having issues with document upload via API, see the resources available at the Docu. Sign Developer Center. Before continuing, ensure the file you are uploading is supported by Docu. Sign: see Supported File Formats. You see an error message pop-up that says, “Error uploading [filename]. An Error Occurred.”.
Update to a modern browser. If you are experiencing issues connecting to Docu. Sign, please ensure you are using a modern supported browser. Security lockout, forgotten password / multiple accounts, caps lock key is enabled, open notepad or other text based editor, browsers store credentials differently, or cached login credentials in browser too are a couple additional ideas to think about.
One more inquiry we ran across in our research was “Why can’t I log in to DocuSign?”.
If you are unable to log into Docu. Sign with a known good set of login credentials, trying to log in with a different browser will help isolate the issue. If you can log into Docu. Sign from one browser and not from another, there is likely a setting in that browser that needs to be changed in order to restore your ability to log in.
A frequent question we ran across in our research was “How to fix DocuSign file corrupt issue?”.
Use the Docu. Sign Print Driver to upload the document The Print Driver is a useful tool provided by Docu. Sign which often remedies this problem as well as many other file corruption issues. This tool allows you to send the document to a Docu. Sign envelope directly from your. PDF or word processor software. Cause: The document contains macros.
Why is DocuSign converting my files to PDF format?
When you upload your files, Docu. Sign attempts to convert them to PDF format for sending and storage. This error is triggered by embedded images or document formatting attributes that our system cannot display properly.
Select a PDF Writer from the Printer list, then click Print. When prompted, choose a name for the file, then click Save. Upload the new file to Docu, and sign.
How do I send an envelope with DocuSign?
From your Docu. Sign Account, click NEW, then click Send an Envelope. Click UPLOAD A FILE to upload a document from your computer, or click GET FROM CLOUD to upload a document from an online location.
What is DocuSign?
, docu Sign, Inc. is an American company that allows organizations to manage electronic agreements. Are you also having issues? Select the option you are having issues with, and help provide feedback to the service.
Macros are commonly used in Microsoft Word® and Microsoft Excel® documents. While documents with macro-intended file extensions are supported (i. e. .xlsm, .docm, .pptm) and macro-enabled documents may upload successfully, Docu. Sign does not technically support documents with macros.
The next thing we asked ourselves was: what are the most common DocuSign issues?
Another common Docu. Sign issue is that form field data is missing. This happens when you upload PDF document with form fields and choosing Apply/Assign. In some cases, form data is missing in the end. The same happens when you choose Cancel/Flatten.
Why aren’t my signers receiving DocuSign email notifications?
, docu Sign email notifications may be blocked by your recipient’s email server, firewall, email provider, or email client. Ask the recipient to check their junk mail. Confirm email with recipient and resend. The recipient must trust all emails from docusign. Net Why aren’t my signers receiving Docu. Sign notification emails?