From your Shopify admin, go to Orders. Click the order that you want to refund. In the Order Details section, click Refund. Enter the quantity of the products that you want to refund. Any products with a quantity set to 0 won’t be refunded. Optional: Enter the shipping amount that you want to refund into the Shipping field. If you’ve shipped the items but your customer hasn’t returned them yet, then uncheck Restock items. Optional: Enter a reason for the refund. Click Refund to issue a refund for the items that you’ve chosen.
The next thing we wanted the answer to was, how to do a partial refund on shopify?
If the answer is Shopify payments, you can follow these steps to process a partial refund on the item: From your Shopify admin, go to Orders. Click the order that you want to refund. In the Order Details section, click Refund. Rather than using the counter to refund the entire product amount, you can use the Refund Amount option here:.
One of the next things we wanted the answer to was: how do I refund a gift card to my customers?
The answer is that for example, if a partial refund amount of $50 is applied to the gift card, but you can apply up to $20 to a credit card, then you could split the refund by applying $30 to the gift card, and $20 to the credit card. From your Shopify admin, go to Orders. Click the order that you want to refund. In the Order Details section, click Refund .
How do I process a refund on my order?
If you process an additional refund to the order at a later date, then the total available to refund will be lower. From the Shopify app, tap Orders. Tap the order that you want to refund. Tap the ⋮ button: Tap Refund order. Use the – and + buttons beside each line item to enter the quantity that you want to refund.
This begs the query “Can I issue a partial refund on a cancelled order?”
When you cancel the order, the payment is void and isn’t collected from your customer. You can’t issue a partial refund. If you don’t want items to be restocked in your inventory, then change the quantity of the items to 0 .
The order details screen updates to show that the order is partially refunded. If you process an additional refund to the order at a later date, then the total available to refund will be lower. If there’s no payment to refund for an order, then you can restock the items without creating a return or a refund.
How do I restock items on my Shopify store?
1 From your Shopify admin, go to Orders. 2 Click the order that you want to restock. 4 Enter the quantity of items in the order to restock.